Desk Troubleshooting Guide

A copy of the handset control documentation is provided with each desk but can also be accessed here.

It is also available in video format below:

You have started a desk re-set and have abandoned it midway through. You need to continue resetting it . Unplug the desk from the mains for 10 mins. Re-plug it in, press and hold the down button until the desk is at the minimum height. Then press and hold the down button for further 5 seconds. You will hear a beep. Now let go of the button. The desk is now reset and should function correctly.

See the full instructions here

Or watch the video:

Your anti-collision system is being activated. You need to check your desk for any and all obstructions in both directions of movement. You also need to make sure all the leads connecting items on the desk and the main desk power lead have suffient slack for the desk range of movement. Finally you need to ensure the handset cable is not swinging beneath the desk.

Your anti-collision system is being activated. You need to fully build your desk and attach both the control box and handset to the top or alternatively make sure they are both completely stationary if testing the desk before you put the top on. Either way for this error to be thrown on an unfinished desk is very normal. no need to contact us.

Make sure the leg cable is connected to the control box. Next try to reset the desk,

Unplug the desk from the mains for 10 mins. Re-plug it in, press and hold the down button until the desk is at the minimum height. Then press and hold the down button for further 5 seconds. You will hear a beep. Now let go of the button. The desk is now reset and should function correctly.

See the full instructions here

Or watch the video:

If you have exhausted these troubleshooting tips complete the troubleshooting and fault reporting form including photos and video.

Make sure your handset is plugged into the control box and also the desk is connected to the mains. Note the handset is not constantly lit. Only when in use.

See the full instructions here.

Or watch the video below:

If you have exhausted these troubleshooting tips complete the troubleshooting and fault reporting form including photos and video.

You have set a maximum height restriction on the desk. To remove it please follow the instructions below.

Setting the maximum height of the desk:

1.Use the “Up” and “Down” buttons to move the desk-top height to the desired height you wish to set as the maximum (higher than 97.5cm).

2. Press “Up” and “Down” at the same time for 5 seconds.

3. After completing step 2 the maximum height will have been set on the desk system. The desk will now be unable to be moved higher than this height

Unsetting (removing) maximum height of the desk:

1. Move the desk to the previously set maximum height setting. Press and hold the “Up” and “Down” buttons together for 5 seconds

See the full instructions here

Or watch the video:

You have set a minimum height restriction on the desk. To remove it please follow the instructions below

Setting the minimum height of the desk:

1. Use the “Up” and “Down” buttons to move the desk-top height to the desired
height you wish to set as the minimum (Lower than 97.5cm).
2. Press “Up” and “Down” at the same time for 5 seconds.
3. After completing step 2 the minimum height will have been set on the desk system. The desk will now be unable to be moved lower than this height

Unsetting (removing) minimum height of the desk:

1. Move the desk to the previously set minimum height setting. Press and hold the “Up” and “Down” buttons together for 5 seconds

See the full instructions here

Or watch the video:

Your desk may well not be faulty. Please try to improve the wobble by ensuring the desk feet are level and the footpads correctly adjusted, all the fastenings have been tightened, and the desk is on a hard, level surface. Also check that the top is correctly attached. If you do wish to pursue the issue please complete the troubleshooting and fault reporting form including photos and video.

Desk noise is very subjective. Please ensure there is nothing rubbing as the desk is moved such as cables or that the desk is not touching a wall or furniture when being moved. If you do wish to pursue the issue please complete the troubleshooting and fault reporting form including photos and video.

A copy of the handset control documentation is provided with each desk but can also be accessed here.

It is also available in video format below:

You have started a desk re-set and have abandoned it midway through. You need to continue resetting it . Unplug the desk from the mains for 10 mins. Re-plug it in, hold the up and down button simultaneously and do not let go. The desk will drop to the minimum height and beep finally showing the height 065. Now let go of the buttons. The desk is now reset and should function correctly.

See the full instructions here

Or watch the video:

Your anti-collision system is being activated. You need to check your desk for any and all obstructions in both directions of movement. You also need to make sure all the leads connecting items on the desk and the main desk power lead have suffient slack for the desk range of movement. Finally you need to ensure the handset cable is not swinging beneath the desk.

Your anti-collision system is being activated. You need to fully build your desk and attach both the control box and handset to the top or alternatively make sure they are both completely stationary if testing the desk before you put the top on. Either way for this error to be thrown on an unfinished desk is very normal. no need to contact us.

Make sure the leg cable is connected to the control box. Next try to reset the desk,

First, press the “Up” and “Down” arrows until the frame has reached the lowest position; A ‘beep’ will sound to indicate to you that the reset is complete. Your lifting system will then be fully operational. Finally swap the leg cables at the control box and then re-try to reset the desk.

See the full instructions here.

Or watch the video below:

If you have exhausted these troubleshooting tips complete the troubleshooting and fault reporting form including photos and video.

Make sure your handset is plugged into the control box and also the desk is connected to the mains. Note the handset is not constantly lit. Only when in use.

See the full instructions here.

Or watch the video below:

If you have exhausted these troubleshooting tips complete the troubleshooting and fault reporting form including photos and video.

You have set a maximum height restriction on the desk. To remove it please follow the instructions below.

Setting the maximum height of the desk:
1. Use the “Up” and “Down” buttons to move the desk-top height to the desired height you wish to set as the maximum.
2. Press “Up” and “Down” at the same time for only one second (no longer or desk may go into reset mode). Release the “Down” button but continue to hold the “Up” button and simultaneously press the “Down” button three times after which you should hear a single ‘beep’.
3. After completing step 2 the maximum height will have been set on the desk
system. The desk will now be unable to be moved higher than this height.

Unsetting (removing) maximum height of the desk:
1. Use the “Up” and “Down” buttons to move the desk-top height to the height
previously set as maximum (If you are unsure what the maximum height is, move the desk-top to the tallest height it will go).
2. Press “Up” and “Down” at the same time for only one second (no longer or desk may go into reset mode). Release the “Down” button but continue to hold the “Up” button and simultaneously press the “Down” button three time after which you should hear a single ‘beep’.
3. After completing step 2 the maximum height will have been removed on the desk system. The desk will now be able to move higher than this height. You will know this setting is removed if the desk moves past the maximum to the tallest possible height.

See the full instructions here

Or watch the video:

You have set a minimum height restriction on the desk. To remove it please follow the instructions below.

Setting the minimum height of the desk:

1. Use the “Up” and “Down” buttons to move the desk-top height to the desired height you wish to set as the minimum.
2. Press “Up” and “Down” at the same time for only one second (no longer or desk may go into reset mode). Release the “Up” button but continue to hold the “Down” button and simultaneously press the “Up” button three times after which you should hear a single ‘beep’.
3. After completing step 2 the minimum height will have been set on the desk system. The desk will now be unable to be moved lower than this height.

Unsetting (removing) minimum height of the desk:

1. Use the “Down” button to move the desk-top height to the height previously set as minimum (If you are unsure what the minimum height is, move the desk-top to the lowest height it will go).
2. Press “Up” and “Down” at the same time for only one second (no longer or desk may go into reset mode). Release the “Up” button but continue to hold the “Down” button and simultaneously press the “Up” button three time after which you should hear a single ‘beep’.
3. After completing step 2 the minimum height will have been removed on the desk system. The desk will now be able to move lower than this height. You will know this setting is removed if the desk moves past the minimum to the lowest possible height.

See the full instructions here

Or watch the video:

Your desk may well not be faulty. Please try to improve the wobble by ensuring the desk feet are level and the footpads correctly adjusted, all the fastenings have been tightened, and the desk is on a hard, level surface. Also check that the top is correctly attached. If you do wish to pursue the issue please complete the troubleshooting and fault reporting form including photos and video.

Desk noise is very subjective. Please ensure there is nothing rubbing as the desk is moved such as cables or that the desk is not touching a wall or furniture when being moved. If you do wish to pursue the issue please complete the troubleshooting and fault reporting form including photos and video.

A copy of the handset control documentation is provided with each desk but can also be accessed here.

It is also available in video format below:

You have started a desk re-set and have abandoned it midway through. You need to continue resetting it . Unplug the desk from the mains for 10 mins. Re-plug it in, hold the up and down button simultaneously and do not let go. The desk will drop to the minimum height and beep finally showing the height 065. Now let go of the buttons. The desk is now reset and should function correctly.

See the full instructions here

Or watch the video:

Your anti-collision system is being activated. You need to check your desk for any and all obstructions in both directions of movement. You also need to make sure all the leads connecting items on the desk and the main desk power lead have suffient slack for the desk range of movement. Finally you need to ensure the handset cable is not swinging beneath the desk.

Your anti-collision system is being activated. You need to fully build your desk and attach both the control box and handset to the top or alternatively make sure they are both completely stationary if testing the desk before you put the top on. Either way for this error to be thrown on an unfinished desk is very normal. no need to contact us.

Make sure the leg cable is connected to the control box. Next try to reset the desk,

First, press and hold the “Up” and “Down” arrows until the frame has reached it’s lowest position; A ‘beep’ will sound to indicate to you that the reset is complete. Your
lifting system will then be fully operational. Finally swap the leg cables at the control box and then re-try to reset the desk.

See the full instructions here.

Or watch the video below:

If you have exhausted these troubleshooting tips complete the troubleshooting and fault reporting form including photos and video.

Make sure your handset is plugged into the control box and also the desk is connected to the mains. Note the handset is not constantly lit. Only when in use.

See the full instructions here.

Or watch the video below:

If you have exhausted these troubleshooting tips complete the troubleshooting and fault reporting form including photos and video.

You have set a maximum height restriction on the desk. To remove it please follow the instructions below.

Setting the maximum height of the desk:

1. Use the “Up” and “Down” buttons to move the desk-top height to the desired height you wish to set as the maximum.
2. Press “Up” and “Down” at the same time for only one second (no longer or desk may go into reset mode). Release the “Down” button but continue to hold the “Up” button and simultaneously press the “Down” button three time after which you should hear a single ‘beep’.
3. After completing step 2 the maximum height will have been set on the desk
system. The desk will now be unable to be moved higher than this height.

Unsetting (removing) maximum height of the desk:

1. Use the “Up” and “Down” buttons to move the desk-top height to the height
previously set as maximum (If you are unsure what the maximum height is, move the desk-top to the tallest height it will go).
2. Press “Up” and “Down” at the same time for only one second (no longer or desk may go into reset mode). Release the “Down” button but continue to hold the “Up” button and simultaneously press the “Down” button three time after which you should hear a single ‘beep’.
3. After completing step 2 the maximum height will have been removed on the desk system. The desk will now be able to move higher than this height. You will know this setting is removed if the desk moves past the maximum to the tallest possible height.

See the full instructions here

Or watch the video:

You have set a minimum height restriction on the desk. To remove it please follow the instructions below

Setting the minimum height of the desk:

1. Use the “Up” and “Down” buttons to move the desk-top height to the desired height you wish to set as the minimum.
2. Press “Up” and “Down” at the same time for only one second (no longer or desk may go into reset mode). Release the “Up” button but continue to hold the “Down” button and simultaneously press the “Up” button three time after which you should hear a single ‘beep’.
3. After completing step 2 the minimum height will have been set on the desk system. The desk will now be unable to be moved lower than this height.

Unsetting (removing) minimum height of the desk:

1. Use the “Down” button to move the desk-top height to the height previously set as minimum (If you are unsure what the minimum height is, move the desk-top to the lowest height it will go).
2. Press “Up” and “Down” at the same time for only one second (no longer or desk may go into reset mode). Release the “Up” button but continue to hold the “Down” button and simultaneously press the “Up” button three time after which you should hear a single ‘beep’.
3. After completing step 2 the minimum height will have been removed on the desk system. The desk will now be able to move lower than this height. You will know this setting is removed if the desk moves past the minimum to the lowest possible height.

See the full instructions here

Or watch the video:

Your desk may well not be faulty. Please try to improve the wobble by ensuring the desk feet are level and the footpads correctly adjusted, all the fastenings have been tightened, and the desk is on a hard, level surface. Also check that the top is correctly attached. If you do wish to pursue the issue please complete the troubleshooting and fault reporting form including photos and video.

Desk noise is very subjective. Please ensure there is nothing rubbing as the desk is moved such as cables or that the desk is not touching a wall or furniture when being moved. If you do wish to pursue the issue please complete the troubleshooting and fault reporting form including photos and video.

The drive rod extends in length by loosening the grub screws at both ends and pulling out the hex rods which slide inside it thus extending it. It is at its minimum length for transport so will not fit. Should the hex rods not be visible check they are not inside the drive rods. This is extensively detailed in the instructions under fitting the drive rod. Please also consult the assembly video between minutes 4:00 and 6:00 where this is shown in detail. The unit is very unlikely to be defective.

To date for all units sold the drive rod has been fitted successfully so please persevere. Read the instructions - Fitting the drive rod - and consult the assembly video between minutes 4:00 and 6:00 where this is shown in detail. The unit is very unlikely to be defective. If in doubt perhaps ask someone else to assist.

To date all for all units sold the drive rod has been fitted successfully so please persevere. Read the instructions - Step 9a and 9b - and consult the assembly video between minutes 6:00 and 6:30 where this is shown in detail. The unit is very unlikely to be defective. If in doubt perhaps ask someone else to assist.

The drive rod between the two gearboxes has not gone through the gearbox at the non-handle end.

A copy of the handset control documentation is provided with each desk but can also be accessed here.

It is also available in video format below:

Your desk handset is safety locked.

For safety reasons this control panel has a locking function. To unlock press M for 3 seconds and the height will show, the desk is now unlocked.

This function can be disabled by consulting your instruction manual which came with the desk and can also be accessed here.

Or watch the video:

You have managed to place your desk in programming mode.

To unlock it Press M+Up+Down at the same time until the dot’s disappear. If three dashes then appear Press M for 3 secs to make the handset active.

For more advice consult the handset control documentation which came with the desk and is also available here.

Or watch the video:

Make sure the leg cable is connected to the control box. Try to reset the desk .

To reset the system, press and hold the “Up” and “Down” buttons simultaneously. The unit emits one beep and the display shows “ rst” and the desk start moving downward and to the lowest position. Never release the buttons until the unit emits one beep again. The desk will move upward a little and the display shows the current desk height. The reset process is finished. Finally swap the leg cables at the control box and then re-try to reset the desk.

See the full instructions here.

Or watch the video below:

If you have exhausted these troubleshooting tips, complete the troubleshooting and fault reporting form including photos and video.

Make sure your handset is plugged into the control box and also the desk is connected to the mains. Note the handset is not constantly lit. Only when in use.

If you have exhausted these troubleshooting tips and are unable to find what you are looking for in the handset control documentation which came with the desk and is available here as well as in video format below, then complete the troubleshooting and fault reporting form including photos and video.

Your desk may well not be faulty. Please try to improve the wobble by ensuring the desk feet are level and the footpads correctly adjusted, all the fastenings have been tightened, and the desk is on a hard, level surface. Also check that the top is correctly attached. If you do wish to pursue the issue please complete the troubleshooting and fault reporting form including photos and video.

Desk noise is very subjective. Please ensure there is nothing rubbing as the desk is moved such as cables or that the desk is not touching a wall or furniture when being moved. If you do wish to pursue the issue please complete the troubleshooting and fault reporting form including photos and video.

The desk reset process has been started and has not been completed. (Normally to reset the system, press and hold the “Up” and “Down” buttons at the same time. The unit will then emit a single ‘beep’ and the display will show “rST “ and the desk will start moving downward into the lowest position. Never release the buttons until the unit emits a second single ‘beep’.)  However in this case the first step of this process has been started and the first beep has sounded. To resolve the process having not been completed simply press and hold the “Up” and “Down” buttons at the same time and a single 'beep' will be heard when the process has finished.

See the full instructions here.

Or watch the video:

The desk needs to be initialised.

Follow the procedure shown in the video.

Possible problem: Mains not connected to the control box
Try/Solution: Try to connect a lamp or similar to the mains supply to check whether there is adequate supply voltage.

Possible problem: Are plugs mounted correctly in the control box or to the leg?
Try/Solution: Check all connections.

Possible problem: Are there any visible damages on cables, controls, the control box or legs?
Try/Solution: Damaged parts must be exchanged. Contact the company that sold you the desk.

No. There is only one Bluetooth^® connection on the DPG. So only one device can be connected at a time to the DPG. The device (either your mobile or your computer) that first connects with the DPG will be the device on which you can use the app.

The Desk Control App for Windows is only available for Windows 10 in the Microsoft Store. If you have an older Windows version, you cannot download the Desk Control App.

Your Bluetooth^® driver may be outdated. Ensure that the latest Bluetooth driver is installed on your computer.

The difference is where your personal settings are stored and whether you are automatically reconnected to the desk.

If you connect as “Owner”, your reminder and favourite settings are stored in the DPG on the desk and your app will automatically connect to this desk when you arrive at it and track the statistic sit/stand data throughout the day.

If you connect as “Guest”, your reminder and favourite settings are stored on the app on your smart device/computer and when you connect to a desk, these settings will reflect in the DPG. You need to pair the app with the desk every morning and then for the rest of the day the app will automatically connect to this desk and send standing notifications and keep track of sit/stand data.

The data can only be accessed in your device. LINAK does not access or use any data entered in the app (such as favourite positions, height, weight, and gender) or collected by the app (statistics).

The user owns all data entered in/collected by the app. Delete the app to delete all data. Go to settings on your device to delete the app. If you re-install the app, you need to pair the app and the desk again to be able to control the desk via the app.

Your app is most likely connected to a “limited” version of the DPG. Only if the app is connected to a “full” version of the DPG (all app versions) or a BLE2LIN002 (iOS and Android versions only) can the desk be operated via the app.

The app detects if the smart device/computer is close enough to the desk to be connected to it. The app will collect data if the connection between the smart device/computer and the desk is established, even if you are not at your desk.

As long as your computer is within reach of the DPG Bluetooth^® connection and you are logged into your computer, your standing time is counted in. When your computer is in standby mode, or you have locked the screen, standing time is not counted in.

The app detects if the smart device/computer is close enough to the desk to be connected to it. The app will only send notifications if the connection between the app and the desk is established.

To initialise the desk, drive downwards, press and hold the tilt until movement has been performed.

To adjust the desk, tilt the panel down for driving downwards and up for driving upwards.

Press the Bluetooth^® button for two seconds. The light strip starts to blink with a blue colour. The display shows the ID of the desk.

Open your downloaded app and connect to the desk. Look for the correct ID in the list of “Desks nearby”.

Follow the onboarding instructions in the app.

The DPG with display has four memory positions in total.

Drive to the required desk height and then toggle the “star” button until the display shows either “star 3” or “star 4”. Release button.

To store a position press the “star” button for two seconds. White light flashes and becomes static when the positon is saved.

To reset all memory positions press and hold the “star” button for eight seconds, until the light flashes red.

To store a memory position drive to the required position.
Press the “star” button for two seconds.
White light flashes and becomes static when position is saved.

Tilt and hold, to drive to a memory position.

If the DPG features automatic drive, tap twice on the DPG in the direction you want to drive. The DPG stops at the first stored position in the chosen direction.

The light strip reminds you when it is time to stand up.
Green = ok
Orange = it is time to stand up

Default setting is 55 minutes sitting.
Press the “bell” button to see the interval.
 
How to change interval or choose “OFF”.

Change your interval by toggling between the four settings.

Interval 1: Reminder after 55 minutes sitting

Interval 2: Reminder after 50 minutes sitting

Interval 3: Reminder after 45 minutes sitting

Interval 4: OFF disable the function

How to reset the light strip reminder.

To reset the light strip reminder press and hold the “bell” button for eight seconds until the light flashes red.

There are three reset possibilities:

• Reset of memory positions
• Reset of light strip reminder
• Factory reset

To reset all memory positions, press and hold the “star” button for eight seconds until the light flashes red.

To reset the light strip reminder, press and hold the “bell” button for eight seconds until the light flashes red.

Factory settings: 
To return to factory settings press and hold the “bell” button and the “star” button for eight seconds until the light flashes red.

Set correct desk height: 
If the height shown in the display is not the actual height of the desk, it can be corrected.

Measure the height of the desk from floor to tabletop. Press the “bell” button and the Bluetooth^®  button for five seconds. When the display starts to blink, tilt the panel upwards if the number is too low or downwards if the number is too high.  

Change between cm and inch:
Change between cm and inch by pressing the “star” button and the Bluetooth^® button for five seconds. When the display starts to blink, tilt the panel up or down and the unit changes.

The system has set a new end-stop outwards.

To reset a saved position, the desk must be re-initialised. Follow the procedure shown in the video.